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Zip2Tax, LLC

1740H Dell Range Blvd #449
Cheyenne, WY 82009

Toll Free 1-866-492-8494
307-462-0195
866-488-6481 (Fax)

Web site:
www.Zip2Tax.com

E-mail:
info@Zip2Tax.com

Cancellation and refund policy

Demo versions let you try before you buy

We highly encourage prospective subscribers to fully understand the product prior to purchase. We offer free demo versions of both the Online Lookup service as well as the Database Interface. Upon request, we will even sign prospects for a 15 day free trial of these services. We also offer sample tables for free download along with detailed information about the table's content fields.

Service subscription cancellation

Zip2Tax, LLC will provide a pro-rated refund on the unused portion of a subscription minus a 25% early termination fee.

Clients terminating a subscription within 48 hours of initial order will receive a 100% refund minus $0.75 cent per lookup usage as monitored by Zip2Tax.


Digital goods - .CSV tax table downloads

Sales of digital goods are final and no refunds will be given. As these products are digital downloads, available instantly once your order has been processed, it is impossible for you to return a product for a refund.

If you find a error in our database, you can report it to our support@zip2tax.com and Zip2Tax will, at our discretion, fix it in the next monthly update for most single rate revisions, or fix it and reissue a new table immediately if for some reason the entire table is incorrect. Finding an error is not a reason to request a refund.


Make-right options in lieu of refund

Zip2Tax can, at its sole discretion:

  1. Offer to suspend delivery of the remainder of the subscription until such time as the customer wishes to resume use;
  2. Switch the remainder of the subscription to a different service; or
  3. Transfer the remainder of the subscription to a different recipient.

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Customer Commitment

Zip2Tax, LLC has been in the business of providing accurate and timely sales tax data since 2007. Our customer base has grown quickly since then and we are pleased to have obtained the trust of many Fortune 500 companies as well as thousands of small organizations. Click here to see a few of the companies that entrust us to provide their sales and use tax data.

Our staff of dedicated professionals are committed to providing superior service to all of our valued customers. Our research staff retrieves tax data directly from each state’s department of taxation throughout  the month. In certain cases, we check directly with individual municipalities to ensure the highest level of precision. We combine the accuracy of automation with the caution of manual confirmation to make sure our data is processed to the specifications your business requires.

Our researchers assign a tax rate based on the 5-digit ZIP code and city combination. This combination will often generate several rows of data for a single ZIP code, so our system designates the location containing the United States Postal Office as the primary rate for those customers wishing to eliminate the extra data.

At Zip2Tax, your confidentiality is our highest priority. We adhere to stringent security standards designed to protect non-public personal information against accidental or unauthorized access or disclosure. Our secure servers and databases are fully protected against attacks. Please read our full privacy policy.

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